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In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact centre holds huge potential to drive revenue too, but only if your...
In this time of economic uncertainty and rapidly developing technology disruption, the ability to stay nimble is paramount. On one hand, the economic reality demands that companies be disciplined about directly servicing customer needs,...
CONTACT CENTRE OPERATIONS Tech Support as a Service The end to technical difficulties. Deliver expert, empathetic tech support customers crave. Contact us Plug into next-level tech support When customers have a tech issue, their world stops...
The Challenge A global logistics company wanted to grow the incremental turnover generated from its embedded base of small and medium-sized business (SMB) customers. For years, it had outsourced some of its sales operations to TTEC and it turned...
The challenge A global clothing and accessories retailer struggled to manage a spike in interactions related to its hiring process. The company had a team of TTEC associates based offshore who helped store managers during the hiring process. They...
The challenge A global online travel platform was growing quickly, more than doubling its number of outsourced TTEC associates, and wanted to boost productivity by reducing average handle time (AHT) and resolving enquiries faster. Associates...
Our Cairo location supports 11 languages and has many advantages for companies seeking opportunities to serve Europe, the Middle East, and North America. Egypt provides a great location with many advantages for companies seeking...
The ChallengeA traditional media company reliant on subscription revenues saw the writing on the wall: enhance customer service or watch loyal readers defect to online competitors. Growth and market entry of customer-centric digital media...
The challengeA leading insurtech passionate about the customer experience — rather than the “them versus us” traditional mindset of the industry it disrupted — hit a speedbump. A backlog of 30,000 unprocessed insurance records and invoices delayed...
The challengeFrontline Wildfire Defense, which helps customers protect their homes against wildfires, struggled to keep up with seasonal surges. The company sells and instals fire suppression systems that protect homes in wildfire-prone areas, and...
Los líderes de startups tienen mucho en que pensar: afinar un plan de negocio, establecer objetivos a corto y largo plazo, desarrollar la estrategia de marketing adecuada y crear un equipo que pueda hacer que todo suceda. Pero con todas estas...
When customers reach out for technical support, they arrive with a specific problem and simply want a quick resolution.Co-browsing is an often-overlooked technique that allows customers to give associates access to view and navigate websites on...
AI is the flavor of the week in many segments of business, and customer experience (CX) is not spared from both the hype and innovation. Startups face a unique challenge when it comes to embracing AI-powered customer experience strategies: their...
Our Bulgaria locations were established in 2004 and 2012 and support 24 languages. Bulgaria is a diverse and industrious country offering many advantages for business. Strategically located, Bulgaria is favored by the BPO industry. A...
The challenge Tech support associates at one of the world’s largest manufacturers of computer peripherals, software, and video conferencing equipment were taking too long to resolve customer enquiries. The result was a frustrating experience for...
Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone, wasting time, and getting more annoyed every...
A company that sells nutritional supplement shakes via subscriptions hit the ground running and began growing soon after its launch. The fast-growing startup’s founder wanted the brand to keep expanding, but knew he’d need help meeting...
Gaming brands have unique needs and challenges when it comes to delivering customer support. There are multiple volume surges throughout the year when new games or devices launch, and a tech-savvy customer base expects to have quick self-service...
Customer support associates have a hard job, and it’s only getting harder as customers’ expectations continue to increase (rightly so, by the way). The turnover rate for contact centre workers is at an all-time high of 38% and it...
At TTEC we pride ourselves on creating and delivering amazing customer experiences. A crucial part of those experiences come from developing deeper, collaborative relationships. Our partners include industry associations,...