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CONTACT CENTER OPERATIONS

Tech Support
as a Service

The end to technical difficulties. Deliver expert,
empathetic tech support customers crave.

CONTACT CENTER OPERATIONS

Tech Support
as a Service

The end to technical difficulties. Deliver expert,
empathetic tech support customers crave.

Plug into next-level tech support 

When customers have a tech issue, their world stops and they demand an immediate solution. Get them back up and running – fast, with our world-class support combining expert tech know-how with skilled customer experience care. We provide award-winning digital solutions to fix simple technical issues and the human experience and expertise to solve more complex problems, helping companies earn higher NPS and CSAT scores at a lower cost.

Creating seamless experiences and long-term loyalty

Experienced tech talent 

Our deep pool of experienced tech support associates, trained on both technology and how to excel with customer empathy, are ready to jump in at a moment’s notice to provide support that increases customer satisfaction and exceeds company goals.  

CSATincrease in CSAT  and reduced time to first response

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Intelligent automation with a human touch 

Customers want to engage immediately to resolve their tech issues in whatever channel they prefer. Our digital-first tech support solutions ensure high-productivity that also increase customer satisfaction.

15%increase in CSAT  and reduced time to first response

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Proactive solutions get ahead of customer pain points   

We don’t just fix problems on repeat. We work to identify and solve potential issues before they happen. By finding and fixing issues before they reach customers, proactive solutions reduce customer friction AND costs.

7%decrease in AHT and increase in issue rate resolution

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Tech Support for all customers needs

Security and login support

  • Password Resets
  • Login Issues
  • Authentication
  • Security
  • Billing
  • Fraud Protection

Product and warranty support

  • Return Merchandise
  • Ordering / Shipping / Returns
  • Peripherals / PC Support
  • Recall Support
  • Warranty Issues
  • Connected Devices

Sales and user support

  • Sales
  • Web Support
  • Membership Support
  • Service Validation
  • Navigation Issues

Training and QA support

  • Tech Training
  • Logistics Support
  • Site Management
  • Real-time Trouble Shooting
  • Quality Assurance
Ready to elevate  your tech support? Leverage highly-skilled associates, innovative technology, and knowledgebase expertise to resolve your customers’ technical care issues better, faster, and at a lower total cost.