What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
Customer Strategist Journal
Under the Surface
The hidden workings of exceptional CX
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5 BPO myths for startups - bustedDon’t let these misconceptions stop you from finding a great CX partner
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Future of learning: Old school is out, individual and adaptive is inHuman experience skills move to the forefront in contact center roles
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Winning the season: 4 ways to maintain stellar CX during volume spikesNavigate cyclical surges easily with the right people and technology
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Outsmart failure in your CX transformationHow to overcome 5 roadblocks in contact center evolution
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Cut through the AI noise by focusing on the “who”Improve CX and drive ROI with a roles-based strategy
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Avelo Airlines embraces automation to help customer journeys take off smoothlyFast-growing airline strives to keep CX at the forefront
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