Glossary
Lean Six Sigma
What is Lean Six Sigma?
Lean Six Sigma is a methodology that requires a collaborative team effort to boost performance by systematically removing waste and reducing variation.
Overall, it takes a combination of lean manufacturing/lean enterprise and Six Sigma to eliminate eight kinds of identified wastes or muda:
- Defects
- Over-Production
- Waiting
- Non-Utilized Talent
- Transportation
- Inventory
- Motion
- Extra-Processing
In today's fast-paced world, contact centers need the greatest efficiency in all aspects of their organization to operate competitively -- Lean Six Sigma helps business renovate processes by focusing on eliminating unnecessary steps that typically consume effort and resources.
At TTEC, we apply and implement Lean Six Sigma methodologies to cut costs, improve productivity, and boost profits for our clients (as well as ourselves). We can help you get started.
Additional Lean Six Sigma Resources
- Mind the Gaps (of Your CX Transformation): Four ways to boost the organizational impact of customer experience initiatives.
- A Simple Operational Assessment Can Lead to Dramatic Results: If your company is a retailer, a bank, or operates in any number of vertical industries, chances are that your expertise isn’t focused on operating contact centers or delivering advanced customer care.
- Patient-Centric Innovation Leads the Fight Against Cancer: Cancer Treatment Centers of America’s approach to patient centricity involves a philosophy that empowers employees, encourages development, and rewards innovation.
