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Customer Care
Outsourcing
Happier customers, one experience at a time.
We help you deliver award-winning customer care.
Make CX the differentiator
in a high-tech world
With more high-tech brands entering the market every day, industry players can no longer rely on their technology to win and retain customers. High-tech brands are investing in customer experience to differentiate and create long-lasting relationships. Partnering with an expert in CX shifts the burden of meeting ever-evolving customer expectations off you, so you can focus on growing your business. Our customer care outsourcing solutions help you design, operate and innovate your front office through the right blend of humans & technology.
Digitally enabled
Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees to deliver effortless CX. Our ecosystem of 50+ technology partners allows our high-tech clients to be agile and stay ahead of the industry curve.
+20% increase in CSAT score in under 6 months
READ THE CASE STUDYInsight-driven
We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.
85%+ quality assurance (QA) consistently delivered while quickly scaling customer support
READ THE CASE STUDYEmpowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their high-tech domain expertise and insights.
7% increase in production hours while also increasing employee satisfaction
READ THE CASE STUDY
Find the right CX partner
for your outsourcing needs
Today’s contact center workforce must have complex problem-solving skills, excel in people management, and possess high emotional intelligence. Finding these new skills in a cost-efficient manner can be challenging. An outsource partner with experience and expertise can take the burden off a brand so it can focus on its core business mission. In this strategy guide, you’ll find 4 reasons why it’s critical to find the right CX partner.
Get the Strategy Guide