Customer Care
Outsourcing
Happier customers, one experience at a time. We help you deliver award-winning customer care.
Customer Care
Outsourcing
Happier customers, one experience at a time. We help you deliver award-winning customer care.
Make CX the differentiator in a high-tech world
With more high-tech brands entering the market every day, industry players can no longer rely on their technology to win and retain customers. High-tech brands are investing in customer experience to differentiate and create long-lasting relationships. Partnering with an expert in CX shifts the burden of meeting ever-evolving customer expectations off you, so you can focus on growing your business. Our customer care outsourcing solutions help you design, operate and innovate your front office through the right blend of humans & technology.
Digitally enabled
Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees to deliver effortless CX. Our ecosystem of 50+ technology partners allows our high-tech clients to be agile and stay ahead of the industry curve.
+20% increase in CSAT score in under 6 months
READ THE CASE STUDYInsight-driven
We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.
85%+ quality assurance (QA) consistently delivered while quickly scaling customer support
READ THE CASE STUDYEmpowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their high-tech domain expertise and insights.
7% increase in production hours while also increasing employee satisfaction
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Generation AI: Conversational Clarity
Watch the video -
Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
Watch the webinar -
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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experience to the next level?
