Customer Care
Outsourcing
Happier customers, one experience at a time We design, operate and innovate your front office.
Customer Care
Outsourcing
Happier customers, one experience at a time We design, operate and innovate your front office.
Meet the right blend of humans & technology
Excellent customer support is a critical part of retail industry, but labor shortages, rising costs, and surging demand are making it difficult to deliver seamless experiences. Our mix of technology and human solutions can help create efficiencies throughout your retail customer’s journey at a lower cost to serve, while dramatically improving CX.
Stay ahead of the surge
Holidays and annual sales bring a surge in call volume. Partnering with an agile outsourcing partner and deploying a flexible staffing model, like at-home customer care associates, will ensure you can scale up and down as required and consistently maintain high service levels throughout the entire year.
3,000 associates ready to be deployed in 36 hours
READ THE CASE STUDYPersonalize the experience
We automate our ability to listen to and analyze all interactions, across all channels, so we can gather key intelligence about your customers. This insight enables us to deliver personalized, custom experiences that drive brand loyalty.
16% increase in satisfaction at lower cost
READ THE CASE STUDYEmpowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve the retail customer journey using their deep domain expertise and insights.
15% increase in resolution rate through customer journey map insights
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
-
CX trends 2025: 3 ways AI will transform retail experiences
Read the blog post -
The future of retail: AI will be a cornerstone of CX success
3 ways AI will help transform retail experiences in 2025
Read the article -
-
Generation AI: Conversational Clarity
Watch the video -
Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
Watch the webinar -
-
Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
Download the datasheet -
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
Read the case study -
Generation AI: Carla and Performance Enablement Platform
Watch the video -
Generation AI: Henry and RealSkill Training
Watch the video -
Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
Read the case study
your customers say buy instead of bye
