SYDNEY, June 18, 2018 -- TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently awarded the Customer Experience Excellence award for Best People and Culture to Drive CX as part of Customer Experience Management 2018 in the Asia Pacific Region.
TTEC was recognised during the Customer Experience Excellence Awards Dinner as part of the 11th Annual Customer Experience Management 2018 conference, held May 29-30 in Sydney, Australia.
“We are very proud to be recognised as a leader in our employee experience and culture,” said Marty DeGhetto, Chief Operations Officer, TTEC. “We hold ourselves to a very high standard when it comes to employee satisfaction and this award reinforces the strength of our employee engagement which translates to captivating customer experiences and drives outcomes for our clients.”
This award was evaluated by a judging panel of leading practitioners and exemplary members of the customer experience community in Australia and New Zealand. The Best People and Culture to Drive CX Award is new to the Customer Experience Management Awards this year and it is awarded to the company, teams and individuals who are making the greatest contributions to customer experience excellence. TTEC programs and culture leading to this recognition include:
- Continual optimisation model for training employees
- Excellence in employee management strategy
- Unification of company spirit across all sites through collaboration and communication
- Investment in cultural immersion programs
- Employee empowerment and enthusiasm
“Our employees consistently say the #1 reason they love working for our company is the people with whom they work and we agree,” said Arthur Nowak, Senior Vice President, Asia Pacific, TTEC. “We’ve created an employee-centric company culture where we encourage diversity of individuals with various backgrounds and experiences but whose common traits all include a passion for the customer experience. Our employee engagement is best in class and is the foundation by which we drive exceptional customer experiences. This is a testament to our people who create and grow emotionally connected, valuable, and lasting relationships with the customers and the clients with whom we partner.”
For more information on TTEC culture and values, https://www.ttec.com/asiapacific
About TTEC (pronounced T-tec):
TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company's 50,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.