In the age of the customer, consumers have more information and choices than ever before. What they don’t have is more time. That’s why it’s imperative for organizations to have a deep understanding of the customer journey. Martyn R. Lewis, author of “How Customers Buy…& Why They Don’t,” sat down with TTEC’s Judith Aquino to discuss strategies for doing exactly that by mapping and managing the buying journey DNA.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
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Outsmart failure in your CX transformation
How to overcome 5 roadblocks in contact center evolution
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A roadmap to break the shackles of silos
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What to watch: Observant banks focus on these 4 in-flux industry developments
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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Help desk reduces AHT, dead air, and ambiguity for quicker resolution
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3 deal breakers when working with a CX outsourcer (and 5 must-haves)
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4 ways to cut contact center costs without sacrificing CX
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Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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