Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact centre leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.
More insights from TTEC
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Insurance company optimizes back-office operations by 20%
A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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Expert flexibility
A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
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Prepare your customer service now for peak travel season
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6 reasons to consider nearshoring now
Improve customer experience and cut costs with an outsourced workforce close to home
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The Building Blocks for Optimizing Marketing Investments
Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
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Brentwood Associates Leverages Loyalty for Smarter Investments
Eric Reiter approaches investment in a nontraditional way—by seeking out companies with great reputations and steadfast customer loyalty.
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Beyond Big Data: Analytics in Unexpected Places
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Belgacom Performs a Customer Experience Triage
Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators.
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