Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact centre leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.
More insights from TTEC
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CX trends 2025: 3 ways AI will transform retail experiences
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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The future of retail: AI will be a cornerstone of CX success
3 ways AI will help transform retail experiences in 2025
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AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks
TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
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Generation AI: Conversational Clarity
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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Future of learning: Old school is out, individual and adaptive is in
Human experience skills move to the forefront in contact center roles
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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