Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact centre leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.
More insights from TTEC
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Generation AI: Conversational Clarity
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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Future of learning: Old school is out, individual and adaptive is in
Human experience skills move to the forefront in contact center roles
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Elevate experiences with connected travel agents
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Learning Services Datasheet
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Quality & Insights Assessment
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A roles-based AI approach helps CX associates and leaders bring their A Game
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Who benefits from AI in the contact center?
Discover how AI can be your best friend at work
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