TTEC Management Series
More insights from TTEC
-
Generation AI: Conversational Clarity
Watch the video -
Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
Watch the webinar -
TTEC milestones set launchpad to CX job creation in India
Read the blog post -
-
Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
Download the datasheet -
Generation AI: Carla and Performance Enablement Platform
Watch the video -
Generation AI: Henry and RealSkill Training
Watch the video -
Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
Read the case study -
Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
Read the case study -
Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
Read the blog post