Innovative electric vehicles need innovative customer support

The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full unexpected challenges, points of friction, and potential failures. Customers will look to brands for help figuring out how to make the most of their vehicles. Companies that take the EV lead will be better positioned to deliver an excellent customer experience (CX) during and after the purchase process. 

This white paper provides insight and tips on how to improve existing customer support resources and create new experiences around the EV customer journey.

Build your contact center to support EV customers

Brands can build on their CX transformation momentum to support EV consumer needs in their contact centers. Read this white paper to learn how to:

• Navigate a new automotive ecosystem
• Continue digital CX transformation momentum with EVs
• Enable a seamless EV experience 
• Rethink the employee experience to meet EV customer needs
• Design a great EV owner experience