Resources

Customer issues made simple with expert multilingual associates

Our client, a leading Fortune 500 financial services company was looking for help recruiting and training expert associates in various languages. That typically takes several months, but hired and staffed call centers in two months

A high-scoring training solution

Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.

Off-site IT for on-site ROI

A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.

Credit union works hard to stay on top

One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.