January 12, 2014 Case Study Healthcare High-tech solution for high-touch client experience Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate
January 12, 2014 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system.
January 12, 2014 Case Study Retail and eCommerce Location targeting = 345% increase in volume Our client came to us looking for help in creating a more personalized and localized level of engagement with online customers. Using google AdWords, we helped move-in volume increase by 345%
January 12, 2014 Case Study Communications Proactive churn reduction saves — and sells Our client was looking for a way to prevent its most valuable customers from leaving and brought us on to help create a more well-rounded solution. We helped create a new customer-retention program.
January 11, 2014 Case Study Retail and eCommerce Electronics marketplace converts searchers into customers Our client was looking to optimize paid search, display, and conversion rates. We enabled more conversions from search and time savings resulting in a 52% increase in click-to-conversion rate
January 3, 2014 Case Study Healthcare Innovate for improved functionality, reduced costs A healthcare distribution and technology solutions provider wanted to upgrade its contact center infrastructure. We built and implemented an end-to-end technology platform that routed calls to the best-available associates.
December 1, 2013 Customer Strategist Past Predictions of Future Customer Experiences Consumers today have easy access to products and services. Their experiences are personalized, relevant, and in some cases, predictive. Yet the technological advances we now take for granted were once nothing but outlandish ideas.
December 1, 2013 Customer Strategist High Tech Dell's Future=Fewer Products, More Support Instead of chasing a dying product dream, Dell will focus on service-based areas of growth, including cloud computing, Big Data, security software, and mobile.
December 1, 2013 Customer Strategist Welcome to the Collaborative Economy The collaborative economy is one in which “the crowd” meets business
December 1, 2013 Customer Strategist Measure the Value of Customer Experience Improvements in Five Steps Customer Experience Value Analysis connects customer initiatives to tangible financial impact.
December 1, 2013 Customer Strategist From One-to-One Marketing to Bot-to-Bot Marketing Fast forward into the digital age to experience simplified, predictive customer engagement.
