Technology
Support
Ensure successful implementation and
ROI for your technology investments.
Technology
Support
Ensure successful implementation and
ROI for your technology investments.
Shift from implementation to optimization
As customer demands evolve, investing in technology solutions becomes a requirement to stay competitive. We work with you to determine the technology required to deliver superior CX, then provide ongoing optimization and support, so you get the most out of your investment.
Speed up adoption
Implementing new technology is never as easy as plug and play. It requires careful planning and training for all teams involved. Our technology support services provide the experience and expertise to speed adoption of new technology and help you realize results faster.
22.5%return on investment achieved by client
Guaranteed availability
Our technology support services are available 24/7 so you will never be without help. We have hundreds of certified professionals devoted to ensuring your technology is running smoothly and keep you performing at the highest levels.
2xfaster cloud migration and 15% improvement in IVR containment
Improve your bottom line
Streamline your maintenance and IT support services by outsourcing your technology support to our experts. Improve your bottom line and free your team to drive results that make a difference for your business.
Lowercost and increased productivity with portable cloud solutions
Optimize customer experience with a tech support partner
Delivering fast, seamless tech support is a must. Nothing irritates customers more than technical difficulties, so when they have to contact tech support they’re often already frustrated. In these moments, focusing just on the technology isn’t enough. Your tech support operation needs a strong focus on customer experience (CX), too, to ensure your support is empathetic and proactive. Learn more in our Tips and Takeaways
Optimize customer experience with a tech support partner
More insights from TTEC
-
Help desk reduces AHT, dead air, and ambiguity for quicker resolution
Read the case study -
Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
Read the case study -
Yep, wellness is a BIG DEAL in the tech support space too
Read the blog post -
The right blend of tech support and CX enables better, faster resolutions
TTEC’s tech support associates help company achieve 90% CSAT
Read the case study -
Provide faster tech support and improve CX with co-browsing
Read the blog post -
Tech support alone isn’t enough (you need great CX, too)
Read the blog post -
Optimize customer experience with a tech support partner
Explore 3 benefits of partnering with a CX expert
Learn more -
The Evolution of E-Commerce
Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.
Read the article -
2 Ways Brand Protection Benefits Businesses and Customers Alike
Read the blog post -
Best solution for the best customer experience
Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services
Read the case study -
4 Security Strategies for Remote Contact Centers
Read the blog post -
Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense
Read the blog post
