TTEC AGILITY
Meet the CX Crusaders: The superheroes battling the dark forces of bad CX
TTEC AGILITY
Meet the CX Crusaders: The superheroes battling the dark forces of bad CX
We're the partner that can make your customers happy and keep them coming back
Are you a small to mid-size enterprise or a first-time outsourcer in need of a BPO partner who will always have your back? Enter the CX Crusaders of TTEC Agility.
These behind-the-scenes superheroes are here to optimize every aspect of your business. With super-powered AI solutions that will leave even the Caped Crusader in awe, our offerings are flexible, seamlessly integrated, and effortlessly scalable.
Flexible to deploy
Armed with a toolbelt of top-tier resources, cutting-edge technology, and bottom-line-boosting strategies, we are ready to take on your CX challenges.
Plus, our speed-to-ramp is lightning fast.
Seamless to integrate
When you team up with Agility, we’ll solution, train, deploy, and deliver in a way that ensures that every piece of your CX infrastructure works in unison to meet your goals.
Nimble to operate and effortless to scale
With our agile labor and AI solutions, we’re faster than a speeding bullet when it comes to ramping up, all while seamlessly supporting your unique business needs or seasonal spikes. In a nutshell, our solutions are custom-built to fit you and to scale effortlessly as your business grows.
TTEC Agility's complete suite of CX tools
What you need, when you need it.
Nothing more. Nothing less.
Conversational AI
This isn't your average chatbot. Our conversational human-like technology allows you to communicate, answer questions, or perform tasks that make your life easier through voice or chat while:
- Reducing associate call volume, average handle time, missed calls, cost-per-call and hold times.
- Increasing CSAT, NPS, loyalty, subscribers, productivity, and ROI.
PROVEN STATS
satisfaction
handled concurrently
Conversation Analytics
Data isn't sexy. But it will increase your incremental revenue by as much as 150%. It will also boost your customer lifetime value and help turn your customer service calls into sales opportunities.
PROVEN STATS
in FCR
per acquisition
resolution rate
Knowledge Assist
40% of customers stopped doing business with a company after one poor customer service experience. However, customers are likely to spend 140% more after a positive experience. So, it's imperative that your employees have answers to customer questions on-demand. With our program, your employees can collaborate better, connect faster, and find relevant information, anytime, anywhere.
PROVEN STATS
abandon rate
eNPS
conversion rate
CRM Optimization
Customers expect that you know why they call before they even speak a word. Your CRM should alleviate the pain points of multiple screens, disparate applications, and disconnected experiences.
PROVEN STATS
score
in AHT
program costs
Curriculum Design
AI and gamification platforms enable tailor-made training experiences. We know how to engage and enable your employees to not only achieve, but exceed their performance goals. By using a flexible, modular training experience, we specifically target learning opportunities at an individual level, while reducing training length without sacrificing quality or retention.
PROVEN STATS
eNPS
rate
resolution score
AI-enhanced Coaching Bot
This isn't your average chatbot. Train your employees faster, reduce your costs, and drive your business with automated learning. Our award-winning training bot simulates real-world scenarios so employees can learn by role playing and set their own pace. Employees receive real-time feedback and coaching for areas of improvement.
PROVEN STATS
speed-to-proficiency
onboarding time
customer satisfaction
Global Talent Sourcing
We don't hire just anybody. We align candidates to the best fit by identifying behavior characteristics that are most likely to be successful in their role. All candidates go through a custom situational judgment test, personality assessment, language assessment, logical reasoning assessment, a chat simulator, and a computer skills assessment.
PROVEN STATS
improvement
in eNPS
handle time
FlexEx Scheduling
The skilled labor shortage and wage war means that retention is at an all-time low. You have to give your employees what they want. Organizations that adapt to flexible working arrangements improve retention by as much as 50%. FlexEX reduces your overall cost to serve by increasing retention rates and lowering overheads associated with brick-and-mortar locations.
PROVEN STATS
Proactive Solutions
With your customer care associates on the front lines every day, they are the foremost authority to understand and uncover ways to improve your CX. Our proactive solutions framework empowers our front-line employees to make recommendations on how to solve customer pain points and improve experiences using their deep domain expertise and insights.
PROVEN STATS
A spoonful of our CX helps the costs go down
Better experiences for your customers and employees, streamlined operations, greater efficiency, and lower costs? It's all possible with our proven solutions.
Build and train your superhero team
Unlock the secret to snagging top-tier global talent and optimize onboarding at warp speed with coaching, role-playing, and some seriously cool AI tools.
Configure your superhero team
Pick your solutions and let us do the heavy lifting, so you can sit back and enjoy the show as your success story unfolds. We have the foundation and operational expertise to drive ROI and output.
Innovate your engagement channels
Ride the trend wave, adapting to ever-changing communication preferences, all while delighting your customers. Who wants to tread water in yesterday’s pond when you can surf tomorrow’s wave?
Converse intelligently
Harness our genie in the AI bottle to make customer interactions seamless. Conversational AI, conversation analytics, and Knowledge Assist are just a few tools that resolve inquiries better and faster.
Optimize your systems of record
We are the efficiency architects, tirelessly fine-tuning our processes to precision. Because why settle for just a “good” CX experience?
Innovate with Proactive Solutions
We review processes and provide solutions before problems emerge. We don't wait for issues to come to us; we hunt them down! By staying ahead of the game, we nip issues in the bud before they even occur.
Your customers expect a lot.
We deliver more.
We know how to take CX to the next level, but you don’t have to take our word for it. Our clients have seen:
- 60% cost savings
- 48% CSAT increase
- 50% reduction in training and certification time
- 39% reduction in average talk time
91%
Customer satisfaction score
With the right mix of onshore and offshore support
See how we did it110%
Increase in sales conversions
With sales data analysis and associate coaching
See how we did it
5 myths about BPOs for startups – busted!
Are misguided preconceptions about BPOs preventing your contact center from reaching its full potential? Tap into 40+ years of customer experience expertise, proven solutions, cutting-edge technology, and a global workforce with TTEC Agility. Download the tips & takeaways now.
The GOAT of all partnerships
We picked the best tech partners, so you don't have to
Our all-star roster of human and digital agents provide your business with #AgilityCX, so you can stay ahead of what's coming next.
You have questions? We've got answers!
Here are some FAQs
You also must figure out how to get all of your technology to work together. When you work with Agility we will, implement, we will run, we will train, and we will make sure that all of your technology offerings work together to meet your goals. We also can offer you labor support only when you need it, so you aren’t paying for labor you don’t need.
Tips & Takeaways: The right partner
can take your CX to the next level
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5 BPO myths for startups - busted
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5 myths about BPOs for startups – busted!
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TTEC Agility met brand’s early needs – and we keep growing together
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Startups: Improve CX with cutting-edge voice automation
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