At a recent Connecticut User Experience Professionals Association (CT UXPA) meeting, User Experience (UX) practitioners and experts had the chance to try out new VR and AR tools. Besides the wow factor, they have the potential to foster emotion and empathy between companies and their users.
Virtual and Augmented Reality: Empathy Machines
VR and AR devices have the potential to foster emotion and empathy between companies and their users.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
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AI + people: The right mix to boost CX for public sector players in 2024
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Retailers: Balance AI with a human touch for CX success in 2024
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AI-human blend holds great promise for healthcare CX in 2024
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CX Trends: In 2024, it’s time to look at the bigger picture
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Reach for the CMS Star Ratings
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4 signs your brand needs a partner to help level-up player experience
Raise your game by tapping into expert help
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Want to Win at Personalization? Let the Customer Lead
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Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
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All the customer experience trends you need to know for 2023
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Automation trends for 2023: Let customer intent be your guide
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