May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
September 14, 2023 Customer Strategist Will generative AI solve the CX industry’s omnichannel problem? Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 13, 2023 Customer Strategist Profile Gaming Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry
June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
February 24, 2023 Customer Strategist C-Suite Strategies Retail and eCommerce Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth
February 24, 2023 Customer Strategist Industry Insights Retail and eCommerce Retailers look to the future, and see opportunities NRF event showcases optimism amid uncertainty