October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist Public Sector and Government Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles.
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
