June 5, 2020 Customer Strategist Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity.
June 5, 2020 Customer Strategist How Well Do Brands Use Mobile Messaging and Live Chat? A TTEC Mystery Shopping Research Series report excerpt.
August 27, 2019 Customer Strategist Power the Engine Behind Customer Wow Many levers need to be pulled behind the scenes to deliver exceptional experiences.
April 23, 2019 Blog Employees Lead the Charge in Transformation Happy employees equal happy customers is more than a nice saying—it’s a proven business strategy.
April 23, 2019 Customer Strategist Human Resources Adapts to a Changing CX Workforce Data and people-centered strategies enable a great contact center environment.
January 16, 2019 Customer Strategist Customer Experience Disruption Shifts From "Why" to "How" Firms are taking steps to prioritize the most impactful disruptions.
