October 11, 2016 Customer Strategist Retail Banking Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey.
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
July 7, 2016 Customer Strategist Those Lazy-Hazy-Crazy Days of Business Customers want to interact with businesses on their own terms when they're out and about this summer.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
October 13, 2015 Customer Strategist Customer Centricity Comes Into Focus Customer centricity is a superpower that's readily available to every company.
October 9, 2015 Customer Strategist Retail Banking Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy.
July 7, 2015 Customer Strategist Healthcare Payers Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience.
April 3, 2015 Customer Strategist From Loyalty to Engagement Telecom operator Proximus marries the old with the new to optimize its loyalty program.
