May 31, 2022 Customer Strategist Outlook Sourcing the ingredients of a great customer experience What goes on behind the curtain to deliver amazing customer experiences is serious business for a brand.
February 28, 2022 Customer Strategist There is no “one” employee experience Drive employee engagement with authentic, supportive, personalized experiences.
December 2, 2021 Customer Strategist Hit your CX step goal in 2022 Race ahead with sophisticated customer experience strategies and tactics.
July 30, 2021 Customer Strategist The world moves on in a new CX reality How to tackle the unusual aspects of “business as usual” in the wake of the pandemic.
July 8, 2021 Blog Public Sector and Government 4 CX changes to prepare for as the public sector embraces the cloud
October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
September 28, 2020 Customer Strategist Contact Center Automation = Good, Fast AND Valuable Achieve triple digit ROI from RPA and other CX automation tools.
September 4, 2020 Blog TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors
June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020
