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CONTACT CENTER OPERATIONS

Back-office
Support

A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.

CONTACT CENTER OPERATIONS

Back-office
Support

A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.

Improve contact center efficiency

Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.

Back-office support experts

TTEC’s qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.

Time and cost savings of up to 85%

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Amazing CX, every time

An organization’s back-office services are fundamental in minimizing risk while providing exceptional CX. Our back-office support solutions help you improve contact center KPIs and reduce costs.

77% reduction in backlog

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Back-office support for all industries

Our approach to providing back-office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.

20% decrease in average handle time

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Ready to improve your contact center efficiency? Our back-office support services can help.