Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Improve contact center efficiency
Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
Back-office support experts
TTEC’s qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
Time and cost savings of up to 85%
Amazing CX, every time
An organization’s back-office services are fundamental in minimizing risk while providing exceptional CX. Our back-office support solutions help you improve contact center KPIs and reduce costs.
77% reduction in backlog
Back-office support for all industries
Our approach to providing back-office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.
20% decrease in average handle time
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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Automating Claims Increases Accuracy up to 80%
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.
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The Right Knowledge Leads to Better Member Experiences
An updated and relevant knowledgebase becomes a valuable tool for agents.
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Breaking Down Backlogs with Back-office Accuracy and Speed
Agile team cleared a health insurer’s report backlog in record time.
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Proactive Automation Solution Yields $13M in Accelerated Debt Collection
A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client.
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Agile and rapid support clears massive backlog
When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.
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Back office vs. front office: how to boost efficiency and productivity between both offices
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Cloud vs. On-premise Contact Centres: 3 Critical Differences
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Travel is roaring back—is your customer support ready?
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Business intelligence vs. predictive analytics: How to use the right approach
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Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Get to know your contact centre workforce: IVR vs. chatbots vs. agents
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