TTEC Blog

Understanding the Intersection of Humanity and Technology

Research examines consumer attitudes toward technology advancements.

Five Best Practices for Filling the Gaps on Sales Performance

Four Customer-Centric Actions Telecom Companies Must Take

The Seven Pillars of Paid Search

Real time marketing analytics: Customer data optimization best practices

Real-time marketing adds immediacy to relevant customer interactions, especially for telecom companies.

Three Steps to Closing the Gaps in Sales Performance

Helping a Technology Company Increase Revenue by $174 million

What Customers Expect in the Telecommunications Industry

What Customers Expect in the Automotive Industry

The Six Building Blocks of Customer Trust

Customers' trust in the companies they do business with is based on a combination of perceived good intention and proven competence.

The Future Impact of Social Media

As social media use continues to surge, so must companies’ adoption of intelligent enterprise social practices. Here, four industry insiders predict the social media trends that will most impact organizations in 2012.

Customer Experience Management Strategy and Best Practices

Profitable business performance is not a one-time activity. It is an ongoing evolution that requires rich, cross-channel customer intelligence.