July 23, 2021 Case Study High Tech Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy
April 30, 2021 Case Study High Tech Tracking assets in real time We helped Strategic Wave build an app that provided chemical manufacturers and shippers with mobile access to real-time location information of tank containers, status, and more
April 30, 2021 Case Study High Tech Helping fans track runners at Twin Cities marathon We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications
August 27, 2020 Case Study Hypergrowth and Startups Eliminating major pain points in no time A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner
August 6, 2020 Case Study High Tech Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services
July 27, 2020 Case Study High Tech Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results
July 27, 2020 Case Study High Tech Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment
March 27, 2020 Case Study High Tech Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights
February 17, 2020 Case Study High Tech Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
June 13, 2017 Case Study High Tech Online advertising boosts revenue A leading internet search company is driving billions in revenue from its SMB customers
December 13, 2014 Case Study High Tech From poor lead quality to 221% growth Our client's mobile sales were weak and it needed an effective way to drive growth. We helped create better targeted mobile ads producing a 221% increase in mobile sales.
