The challenge

At any given time, Strategic Wave tracks the location, destination and status of up to 8,000 ISO tank containers, chassis, and returnable cylinder assets on behalf of chemical manufacturers and shippers across the globe. Providing its customers with easy access to updated data regarding these assets is a key aspect of Strategic Wave's business plan. Unfortunately, the company's outdated and underpowered customer access application struggled to meet this goal, leaving many customers frustrated.

Our solution

Avtex, a TTEC Digital company, helped Strategic Wave create a customized web application to replace its old customer access solution. The new application provides customers with mobile access to real-time information regarding asset location and status. The newly minted solution was designed to integrate smoothly with the most recent applications on the market, allowing Avtex to structure the solutions architecture to streamline the input and output of key customer data. Once the new application was in place, Strategic Wave's existing data was carefully cleaned and organized, then migrated into the new system.

The results

Since implementing the new customer access solution, Strategic Wave has noticed a marked improvement in customer experience, and streamlined interactions. The new solution's extensive information tracking capabilities allow customers to find key data quickly and easily. The application's detailed reporting functions make it possible for customers to examine trends in shipping times and costs — this data is key to future planning efforts, as well as the identification of weaknesses within the organizations logistical procedures and policies.