Expert outsourced collections team drives fast results

TTEC helped a growing company when its in-house team struggled to scale

Expert B2B collections approach generates $5M in 90 days

A humanized collections strategy delivered fast results

Generative AI answers transform associate productivity

Let Me Know AI-enhanced system significantly reduced AHT and associate stress

Voice enhancement lifts NPS 9% for major health group

AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Reimagined workflows, tools help cut video production time nearly 40%

A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it

Skilled tech support slashes hold times 93%

Expert associates and the right CRM drive better, faster resolutions

The right blend of tech support and CX enables better, faster resolutions

TTEC’s tech support associates help company achieve 90% CSAT

Advancing a leading U.S. university's natural language processing technology