Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Three components work cooperatively and seamlessly to prepare learners for success
Our proprietary award-winning Learning Solution leverages the latest Artificial Intelligence (AI), voice recognition, machine learning technology, responsive game development, and data visualization.
AI-simulated Conversations
AI-powered engine that provides
asynchronous practice, consistent
feedback and personalized coaching
Sandbox
Responsive front end and
database that enables PCI
compliant systems practice
Dashboard
Operations-based, insights platform
that provides KPI performance,
including speed-to-proficiency
Make learning fast, engaging, and effortless with our award-winning solution
Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact centre leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.
RealSkill won 2020 CCW Excellence Award for Disruptive Technology of the Year.
Real-time coaching and feedback
An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.
270%Jump in quality score achievement
Experiment in the sandbox
Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.
58%reduction in attrition
AI mimics real conversations
Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.
20%higher eNPS
More insights from TTEC
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Elevate experiences with connected travel agents
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Learning Services Datasheet
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CXO Assessment: Learning Services
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Insurance company optimizes back-office operations by 20%
A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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RealSkill Bot closes learning gap, accelerates performance
TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
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RealSkill shrinks contact center attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
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