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TTEC Blog

Telecom CX trends: Connect service and sales to maximize customer value

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  • Trade show floor at National Retail Federation "Big Show" event Jan. 13, 2025 in New York City.
    January 16, 2025 Blog Retail and eCommerce

    At NRF, the future of retail runs on data and insights

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  • Woman holding her hand out with a small ball of light glowing in it
    December 19, 2024 Blog Public Sector and Government

    Data dominates, AI agents reign for pragmatic public sector enterprises in 2025

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  • Artwork of a magnet pulling pulled that attracts stick figures towards it
    December 18, 2024 Blog

    The key to sales success in 2025? Turn conversations into conversions

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  • A circle of many people's hands, each holding a puzzle piece
    December 17, 2024 Blog Healthcare

    Calm, cool, and coordinated: Healthcare’s next iteration

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  • A hand coming out of a laptop screen and typing on the keyboard
    December 16, 2024 Blog

    How iGaming companies parlay strategy to build growth, mitigate fraud risk

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  • Man holding multiple credit cards in his hands
    December 16, 2024 Blog Financial Services and Insurance

    Banking, financial services can’t be loyalty laggards in 2025

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  • Infographic showing CX priorities over a 4-year period
    December 10, 2024 Blog

    TTEC poll: Employee engagement top CX priority for 2025

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  • Tree against the backdrop of a colorful sunset
    December 6, 2024 Blog Healthcare

    Hopes for healthcare CX in 2025: Why I defy the cynics

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  • Woman looking at a retail website on her phone with a package in front of her
    December 3, 2024 Blog Retail and eCommerce

    CX trends 2025: 3 ways AI will transform retail experiences

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  • Large group of people walking along a web of lines on the ground
    December 2, 2024 Blog

    Welcome 2025 with 3 ways to optimize fraud prevention

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  • The words "CX trends 2025"
    December 2, 2024 Blog

    CX Trends: In 2025, AI and insights become truly transformative

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  • Person in hiking/climbing gear standing at the top of a mountain peak
    November 25, 2024 Blog

    What makes TTEC a CXM leader, according to Everest Group

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