July 28, 2023
Empathy and sentiment scores: What we know and what we think we know
HOW WE THINK
CX is retailers’ secret weapon in an uncertain economy
CX is retailers’ secret weapon in an uncertain economy
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July 25, 2023
A plug-and-play model is the future of AI-enabled CX (here’s why)
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July 17, 2023
Want to improve gaming CX? Your AI needs to be seamless
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July 11, 2023
Free generative AI training aims to nudge broader adoption
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July 6, 2023
3 reasons to consider gamers when recruiting for CX jobs
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June 29, 2023
Show report: The ABCs of AI for CX
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June 28, 2023
4 ways AI should be evolving your contact center
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June 27, 2023
Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes
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June 26, 2023
Startups: Don’t overlook CX in your brand’s early days
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June 21, 2023
5 ways retailers can improve customer experience with AI
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June 21, 2023
Health plans and medical suppliers can tame seasonal spikes in Little Red Hen style
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June 8, 2023
Tech support alone isn’t enough (you need great CX, too)
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