How the AI-powered “customer” is completely changing learning and development

The traditional call center training environment is dull, disengaged, and relies on text-heavy practices that don’t jive with preferred learning methods. Read this guide to learn:

•  What an AI-powered “customer” is, and why you need one
•  How to leverage AI to train associates faster, and at a fraction of the price
•  Why you need both human and digital interventions to deliver superior CX