November 12, 2024 Cheat Sheet Healthcare 5 ‘musts’ for a healthcare CX partner that’s headache-free Easy-to-work-with collaborators are not always easy to find — unless you insist on these dealbreakers
April 8, 2020 Cheat Sheet Healthcare Providers 6 Ways for Healthcare Contact Center Agents to Better Engage with Members and Patients Empower agents to deliver great CX anytime, anywhere.
March 24, 2020 Cheat Sheet Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient?
October 25, 2019 Cheat Sheet Be a Hero With a Customer Experience “Supersite” Harness your CX power in one dedicated space.
September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
August 9, 2019 Cheat Sheet 5 Questions to Find Your Perfect CX Partner Match Best practices when evaluating a potential CX partner’s ability to fit your CX needs and objectives
June 20, 2019 Cheat Sheet 3 Strategies for Avoiding Bot Failures in Your Contact Center In this guide, learn best practices for training AI and implementing chatbots before letting them interact with customers
June 11, 2019 Cheat Sheet How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
