November 12, 2024 Cheat Sheet Healthcare 5 ‘musts’ for a healthcare CX partner that’s headache-free Easy-to-work-with collaborators are not always easy to find — unless you insist on these dealbreakers
November 12, 2024 Tips and Takeaways 5 myths about BPOs – busted! The right partner can take your CX to the next level
October 11, 2024 Tips and Takeaways Public Sector and Government How to Build a Roadmap for Better Tolling Experiences Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
August 26, 2024 Tips and Takeaways Hypergrowth and Startups 5 myths about BPOs for startups – busted! The right partner can take your CX to the next level
July 15, 2024 Assessment CXO Assessment: Workforce Optimization Struggling with long customer wait times and other service objective inefficiencies? We can help.
June 19, 2024 Tips and Takeaways 7 pillars of an Impact Strategy commitment Learn how to craft a plan and align partners to foster sustainable positive change
February 26, 2024 Tips and Takeaways 4 ways to humanize B2B collections efforts Easy, empathetic interactions help customers without sacrificing results
December 1, 2023 Tips and Takeaways Flexible scheduling can help transform your contact center Meet the needs of today’s workforce without sacrificing CX
December 1, 2023 Tips and Takeaways Hypergrowth and Startups 3 ways emerging companies can elevate CX with AI Make customers (and employees) happier with strategic automation
