Cloud Security
and Management
Keep your contact center secure and
connected and protect your customers,
employees, and entire organization.
Cloud Security
and Management
Keep your contact center secure and
connected and protect your customers,
employees, and entire organization.
More insights from TTEC
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eNPS at healthcare contact center jumps 21% with interactive AI training bots
Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
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Makeover of health plan’s knowledgebase sends engagement and accuracy soaring
NPS survey exposes how flawed system design forced users to devise their own workarounds
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4 real-world AI applications for transportation
Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
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4 ways a cloud-based contact center can help your gaming brand
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Customer Experience Innovation: Then and Now
How has customer experience evolved since 2010?
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High-tech goes all-in on contact center cloud
Why tech innovators are embracing what’s considered to be an old-school industry
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On Premise vs Cloud Contact Centers: 3 Critical Differences
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Stop at-home contact center fraud before it happens
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2 Ways Brand Protection Benefits Businesses and Customers Alike
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Enhanced collaboration and efficiency in the cloud
By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
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Fast and reliable cloud guidance
We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
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Helping fans track runners at Twin Cities marathon
We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications
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