Fast and reliable cloud guidance
We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
Fast and reliable cloud guidance
We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
The challenge
LifeGift is the designated organ procurement organization for north, southeast, and west Texas. Recently, LifeGift needed help transforming its contact center to better meet the needs of employees performing life-saving organ procurement activities.
Our solution
Avtex, a TTEC Digital company, helped LifeGift transition to Genesys Cloud. To help LifeGift overcome the challenges associated with the process, Avtex worked closely with the LifeGift team to develop a comprehensive and detail implementation plan. This collaborative approach helped ensure that all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations. In the end, the migration went smoothly with little impact on LifeGift's end users.
The results
Avtex helped LifeGift execute its implementation process on time and without significant issues. The successful implementation left the team at LifeGift pleased with the seamless experience and surprised at Avtex team's ability to exceed expectations.