February 18, 2025 Case Study Financial Services and Insurance Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand
February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
February 11, 2025 Case Study Public Sector and Government Rapid Readiness Team mobilizes swiftly when disaster strikes With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
February 6, 2025 Case Study Media and Entertainment 90% QA and off-the-charts AI adoption uplift player interactions Gaming company takes contact center nearshore for a cost-effective workforce that ramps up and down as demand fluctuates
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
December 3, 2024 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences
December 3, 2024 Customer Strategist Industry Insights Healthcare Payers From compliance to competitive advantage: How CX impacts new CMS measures Proactive CX strategies key to better Star Ratings
December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage
