April 26, 2024 Case Study Communications Specialized support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
March 13, 2024 Case Study High Tech Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results
March 13, 2024 Case Study High Tech Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
February 28, 2024 Industry Solution Travel and Hospitality Customer Care Outsourcing for Travel and Hospitality Experience the world of CX as a Service and successfully manage seasonality with world-class customer experience and multilingual support.
February 28, 2024 Industry Solution Travel and Hospitality Trust and Safety for Travel and Hospitality Travel and Hospitality companies are uniquely vulnerable to bad actors. We help you safeguard data and content.
February 28, 2024 Industry Solution Retail and eCommerce Customer Care Outsourcing for Retail and eCommerce Happier customers, one experience at a time We design, operate and innovate your front office.
