Contact Center Operations | TTEC

September 7, 2023 Assessment

TTEC AI Readiness Assessment
August 24, 2023 Blog

Provide faster tech support and improve CX with co-browsing
August 8, 2023 Case Study Public Sector and Government

Health benefits exchange hits staffing sweet spot

Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
August 3, 2023 Strategy Guide Communications

Answer the call for better CX: Know what customers want

How to serve the top 5 customer intents for telecom
August 3, 2023 Blog

How happier employees lead to better CX
July 28, 2023 Blog

Empathy and sentiment scores: What we know and what we think we know
July 25, 2023 Blog

A plug-and-play model is the future of AI-enabled CX (here’s why)
July 12, 2023 Case Study Media and Entertainment

$4.9M annual savings unearthed for a peripheral gaming device client

TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
July 11, 2023 Blog

Free generative AI training aims to nudge broader adoption
July 7, 2023 Strategy Guide Financial Services and Insurance

3 banking fraud mitigation strategies

Master the balancing act: Protection without friction to safeguard CX
July 6, 2023 Blog Media and Entertainment

3 reasons to consider gamers when recruiting for CX jobs
June 28, 2023 Blog

4 ways AI should be evolving your contact center