Contact Center Operations

Robotic Desktop Automation (RDA)

Robotic Desktop Automation (RDA) is a part of larger group of automation tools used for enterprise-wide process and workflow improvements.

RealPlay™

RealPlay™ is TTEC's AI-enabled simulated learning solution that allows participants to interact in real time with an AI-powered bot conducting training scenarios.

Procurement Outsourcing (PO)

Procurement Outsourcing (PO) is the transfer of ownership of some, or all procurement processes or functions to a service provider.

Prescriptive Analytics

Prescriptive Analytics prescribe and drive the behavior of a customer to act in a desired way toward a desired outcome based on the interpretation and analysis of multiple data sources.

Predictive Analytics

Predictive Analytics is the use of big data, Artificial Intelligence, advanced algorithms, and intuitive machine learning techniques to create predictions about future results based on historical data.

Performance-based Contracts

Performance-based contracts are contract terms that reward the partner for results and achievements rather than operational milestones.

Outsourcing

Outsourcing is a process in which an organization recruits another organization or individual to carry out tasks, handle operations, or provide services.

Outbound Call Center

An Outbound Call Center (or Outbound Contact Center) is a common business process outsourcing service used in the United States and other countries where call center agents perform sales and marketing activities like cold calling, B2B lead generation, and

Onshore Outsourcing

Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.

Omnichannel Support

When using Omnichannel Support, call centers gain the ability to communicate with customers on the channel they prefer, every time an organization interacts with its customers.

Omnichannel Customer Service

Omnichannel Customer Service (or Omni Channel Customer Service) is the seamless delivery of consistent service across multiple channels in real time.

Omnichannel Customer Experience

An Omnichannel Customer Experience connects individual customer touchpoints over multiple channels to allow seamless transitions from one device to another.