June 27, 2023 Datasheet Travel and Hospitality Our impact in Travel and Hospitality Destination: amazing CX
June 27, 2023 Datasheet Public Sector and Government Our impact in Public Sector Delivering 5-star CX for public service
June 27, 2023 Datasheet High Tech Our impact in High Tech Cutting-edge CX connecting people and digital
June 27, 2023 Datasheet Healthcare Our impact in Healthcare Building long-term loyalty and a healthier bottom line
June 27, 2023 Datasheet Communications Our impact in Communications and Media Building long-term loyalty and a healthier bottom line
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 14, 2023 Case Study Retail and eCommerce The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers
June 14, 2023 Glossary Term Workforce Optimization (WFO) Workforce Optimization (WFO) is a strategy organizations use to maximize customer satisfaction with the least operational costs.
June 14, 2023 Glossary Term Workforce Management Workforce Management (WFM) is an all encompassing term surrounding business processes around having the right number of people at the right times to meet estimated call volume expectations.
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 14, 2023 Glossary Term Virtual Call Center Software Virtual call center software is any cloud-based contact center platform that allows organizations to run their contact center operations in any time zone, from anywhere in the world.
