More insights from TTEC
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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Maximize VoC — with props to ‘Horton’ the elephant
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Future of learning: Old school is out, individual and adaptive is in
Human experience skills move to the forefront in contact center roles
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CCMA report: Data analytics reinvents the contact center, starting with the front line
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Cut through the AI noise by focusing on the “who”
Improve CX and drive ROI with a roles-based strategy
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Elevate experiences with connected travel agents
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