Optimize Associate Coaching with Speech Analytics

Wireless sales see 45% lift to the tune of $1.5B

The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.

Simulated learning accelerates great service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.

A customer experience roadmap for long-term success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm

Proactive partners brew a stronger customer experience

TTEC helped a retailer stay customer-focused as it grew

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity

Expert outsourced collections team drives fast results

TTEC helped a growing company when its in-house team struggled to scale

Workforce optimization model cuts costs estimated $9.5M annually

Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%