Employee Experience | TTEC

February 25, 2020 Blog

Bots and Humans Team Up to Fight Fraud
February 17, 2020 Case Study High Tech

Eliminating friction for superior UX

A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
February 13, 2020 Blog

Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense
February 4, 2020 Blog

3 Essential Steps to Prepare Bots and Employees for Shared Success
January 31, 2020 Blog

Women in Leadership: A Blueprint for Building a Successful Employee Community
January 29, 2020 Podcast Retail and eCommerce

NRF 2020: What is the Future of Work?
January 23, 2020 Blog

Game On: 6 Ways to Boost Employee Performance
November 14, 2019 Blog

5 Realities of Future Contact Center Workers
November 12, 2019 Blog

8 Messaging Myths Debunked
October 8, 2019 Blog

5 Tips for Stellar Messaging Sales and Service Conversations
September 25, 2019 Podcast

Dow Jones: Great CX Means Balancing Technology With the Human Touch
September 18, 2019 Cheat Sheet

How to Maximize Your Back Office in 4 Steps

Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.