September 27, 2024 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 12, 2023 Glossary Term Customer Satisfaction Rating (CSAT) Customer Satisfaction Score or CSAT is a simple customer satisfaction survey methodology that measures a customer's satisfaction with an organization.
June 8, 2023 Glossary Term Brand Loyalty Brand loyalty is a type of emotional tie that consumers have with a brand that leads them to continue to purchase, recommend, and stay with a brand over time.
September 30, 2022 Customer Strategist Capturing the Voice of the Customer Extends Well Beyond Surveys Mix and match insight from a variety of customer feedback tools.
September 30, 2022 Customer Strategist Retail and eCommerce Build-a-Bear Builds a Brand Around the Customer Experience Build-A-Bear Workshop CEO Maxine Clark created a foundation for customer engagement that transcends any one person.
September 28, 2022 Customer Strategist In Depth B2B sales will never be the same 6 strategies to future-proof your sales efforts.
