AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
Adding AI to the CX mix
New AI-enhanced technologies are improving the employee experience and the customer experience. From noise-canceling and translation tools to real-time training and generative AI-enhanced knowledge bases, understanding intents and solving problems has never been easier.
Translations &
Communications Enhancements
Communicating anywhere with anyone just got easier with our accent localization, noise reduction, translation, and grammar services.
Associate
Augmentation
AI-enhanced associates have super powers that increase productivity while freeing up time to build empathetic relationships with customers.
Conversational and
Business Insight
With real-time insight based on conversational intelligence, why guess what your customers want when you can know?
Knowledge
Enablement
Knowledge is power and our generative AI knowledge management services put that power at your fingertips.
Learning & Development
Speed to proficiency accelerates with an AI-enhanced curriculum and coaching.
Data & AI Operations
Improve the speed and quality of data labeling and enrichment processes to achieve greater returns on your AI investments.
Is your customer experience AI-ready?
Benchmark against your peers with a free AI readiness assessment
Take the AI readiness assessmentPeople power AI for speedier insurance claims processing
An insurtech deployed a hybrid tech/human data annotation strategy to improve the effectiveness and scalability of its AI.
$1Mlabor cost savings
Real-time insight helps associates resolve customer questions
Intelligent automation served up real-time product info to associates to support customers with questions for a food service company.
98%drop in call transfers
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
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Customer Assist bot to the rescue
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
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Ready, Set, Go!
A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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Automating Claims Increases Accuracy up to 80%
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.
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Process Automation to the Rescue
A pharmacy benefit management organisation increased efficiencies, leading to significant results.
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Building a Nimble Healthcare Claims Processing System
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing.
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Human Touch + Data-driven Insights = Successful SMB Growth
Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships.
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Customer Insights Power Growth
A logistics company used advanced customer intelligence insights to drive sales from busy customers.
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The Right Knowledge Leads to Better Member Experiences
An updated and relevant knowledgebase becomes a valuable tool for agents.
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Command and Conquer Hospital Inefficiencies
Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care.
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