October 4, 2013
Helping a Technology Company Increase Revenue by $174 million
HOW WE THINK
CX is retailers’ secret weapon in an uncertain economy
CX is retailers’ secret weapon in an uncertain economy
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August 29, 2013
Social Media Company Uses Data to Accelerate Sales
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August 26, 2013
The Untapped Potential of Unstructured Data
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July 8, 2013
Five Keys to Set the Stage for New Customer Acquisition
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July 1, 2013
A Wireless Provider Proves that a Multichannel Mix is the Right Mix
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June 24, 2013
Four Attributes of a Frictionless Customer Experience
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April 8, 2013
What Customers Expect in the Telecommunications Industry
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March 18, 2013
What Customers Expect in the Automotive Industry
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March 12, 2013
Three Ways to Use Customer Data to Drive Marketing Relevance
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January 8, 2013
Scoring with Customer Experience Customization
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October 1, 2012
The Building Blocks of a Dynamic Contact Center
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October 1, 2012
The Building Blocks of a Dynamic Contact Center
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