TTEC Blog

The Six Building Blocks of Customer Trust

Customers' trust in the companies they do business with is based on a combination of perceived good intention and proven competence.

The Future Impact of Social Media

As social media use continues to surge, so must companies’ adoption of intelligent enterprise social practices. Here, four industry insiders predict the social media trends that will most impact organizations in 2012.

Customer Experience Management Strategy and Best Practices

Profitable business performance is not a one-time activity. It is an ongoing evolution that requires rich, cross-channel customer intelligence.

A Segmentation Framework That Works

Using multidimensional segmentation, companies can better target their customers by developing and maintaining a detailed understanding of their behaviors, needs, and value.

Customer Churn Prevention: 3 Best Practices to Retain Customers

Customer retention is critical for brand success. These strategies to prevent customer churn will help decrease costs, increase profitability, and improve customer loyalty and lifetime value

The Real Cost of Customer Experience

Offering an outstanding end-to-end customer experience—including everything from marketing to packaging to product design to support to cross-sales—takes work, and investment. But the investment is worthwhile.

Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy

Implement these five best practices to optimize your loyalty program strategy to better match your overall business strategy and to increase customer retention