October 8, 2014 Customer Strategist Measuring the ROI of Customer Experience Research details how executives connect the customer experience with business value.
October 6, 2014 Customer Strategist Retail Banking Money Talks Omnichannel sales and advisory strategy meets customer preferences to directly drive revenue across banking channels.
October 2, 2014 Customer Strategist The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization’s entire ecosystem.
October 2, 2014 Customer Strategist Measuring the Return of Employee Wellness Programs Economic and customer value are key drivers of employee health and wellness program success.
September 23, 2014 Blog Financial Services and Insurance Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy
August 28, 2014 Blog Financial Services and Insurance Financial Institutions Need a Value Proposition that Spans a Customer’s Lifetime Journey
July 10, 2014 Blog Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.
June 30, 2014 Customer Strategist Healthcare Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology.
June 30, 2014 Customer Strategist Technology’s Future: Simple + Personal Consumers reward companies that provide experiences that are simple AND personal, not one or the other.
