Contact Center Operations

Driving lease loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales

150-year-old utility meets modern communication

A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure

Airline reduces AHT with quality, not speed

With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute

Personal attention, no building needed

Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs

A prescription for simplicity

An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients