Contact Center Operations Resources | TTEC

January 30, 2015 Blog

Three Ways to Better Understand What Customers Want
January 27, 2015 Blog

Eleven Steps to Prevent Your Organization from ‘Breaking Bad’
January 12, 2015 Blog

Simulated Learning Empowers Associates to Solve Complex Customer Calls
January 9, 2015 Blog

The Contact Center of the Future and Its Role Delivering an Outstanding Customer Experience
January 9, 2015 Customer Strategist

Uncover the Financial Value of Customer Experience

The value of customer relationships can be found in many places. You just need to know where to look.
December 23, 2014 Customer Strategist Retail and eCommerce

Vodafone Realigns Employee Mindset to Revolutionize Retail Service
December 23, 2014 Customer Strategist Healthcare Payers

Next-Gen learning and development in action
December 23, 2014 Customer Strategist

Leadership in the e-Social World
December 23, 2014 Blog

Four Traits of Customer-Centric Leaders
December 13, 2014 Case Study Financial Services and Insurance

Delivering an end-to-end customer service solution

Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages
December 13, 2014 Case Study Financial Services and Insurance

Exceptional service, tailored to fit

Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience
December 12, 2014 Case Study Communications

$10M repaid with streamlined debt collection strategy

Our client works in the tough industry of collecting debt and was looking for a way to streamline its collection strategy and assist customers in finding a repayment plan. We helped create new and better plans.