October 2, 2014 Customer Strategist Retail and eCommerce Generation Y Reshapes the Retail Landscape Trying to understand Millennials or Generation Y (those born between 1980 and 2000) means deciphering a list of contradictions.
October 2, 2014 Customer Strategist Retail Banking Chegg Taps Into the Minds of Young Consumers The online retailer uses audience data to meet the needs of fickle yet valuable young adult consumers.
September 23, 2014 Blog Financial Services and Insurance Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy
August 28, 2014 Blog Financial Services and Insurance Financial Institutions Need a Value Proposition that Spans a Customer’s Lifetime Journey
June 30, 2014 Customer Strategist Communications Pardon the Disruption Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news.
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
June 30, 2014 Customer Strategist Healthcare Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology.
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
June 30, 2014 Customer Strategist Technology’s Future: Simple + Personal Consumers reward companies that provide experiences that are simple AND personal, not one or the other.
June 30, 2014 Customer Strategist Innovation Drives Customer Experiences Advances in technology are helping manufacturers and dealers dramatically impact automotive customers’ experience.
