Customer Experience Strategy Resources | TTEC

April 1, 2014 Customer Strategist Healthcare

The Pharma Industry’s Consumer Trust Potential

Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies
March 1, 2014 Customer Strategist In Depth

The Changing Face of Big Data and Analytics

Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist

Think Global, Act Local

Benchmark research: Customer experience around the world
March 1, 2014 Customer Strategist

What’s Up with WhatsApp?

Nearly all business is global now, and there are best practices in customer experience happening in local markets that others can learn from.
March 1, 2014 Customer Strategist Communications

Telstra Reaffirms Commitment to Customers, Gains Subscribers

The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years.
March 1, 2014 Customer Strategist

The Cross-Cultural Customer Experience
March 1, 2014 Customer Strategist Travel and Hospitality

Keeping Up a World-Class Experience During Transformation

Inspirato scales its customer experience strategy and technology to optimize personal relationships.
March 1, 2014 Customer Strategist Communications

The Small World of Customer Experience

Six ways companies around the world can meet the demands of today’s global customer.
March 1, 2014 Customer Strategist Healthcare Payers

Customer Lessons Learned from the Health Insurance Exchange Rollout

A look at what steps can be taken to smooth the ACA’s bumpy customer experience road.
March 1, 2014 Customer Strategist Healthcare Payers

Five opportunities for improved healthcare payer experience

The largest influx of new health insurance customers in decades creates enormous opportunities for healthcare payers
February 16, 2014 Case Study Communications

Advanced analytics identifies at-risk customers

Our client's growing customer churn problem was undeniable. We provided help by granting a better understanding of their customers and therefore reducing churn.
February 16, 2014 Case Study Healthcare

State agency removes barriers to CX excellence

To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths.