December 10, 2018 Case Study Hypergrowth and Startups Sophisticated Analytics Delivers the Goods Customer analytics helps gather actionable insight and drive impressive sales growth
November 13, 2018 White Paper Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 19, 2018 Customer Strategist Strengthen Service Experiences With Sales Innovation Provide valuable sales opportunities with the use of AI and other digital tools.
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
